Computing System Innovations needed a new way to empower smaller organizations to utilize a better private information protection service for lower tier document processing. The solution was iRedact, a web redaction platform.
The End Goal
To create a web redaction platform that would allow users to quickly and easily redact private information across all of their documents. We also set out to improve the experience from the user’s point of view by creating features like drag & drop uploading.
I needed to create an MVP. I conducted research to understand the current pain points with the current desktop applications that the company offered, took the core features, then prototyped new concepts and preference test solutions with the internal redaction staff. (The output would be documentation and components.)
UX/UI Design Lead on a team of 2
(Myself and the Sr. Information Architecht)
So What's The Problem?
The biggest challenge that CSI’s clients face is manually removing private information from documents. This means they are literally taking a black marker to paper and writing over private information like social security numbers or bank information. There are two problems with this; The process is time-consuming and the redactions made can be highly inaccurate. Luckily, CSI has the technology that automatically finds and removes private information from scanned documents although, this technology was built for large scale document processing (on average 1 million documents).
What about the little guys?
There are organizations out there that also need this technology and don’t have a need for an enterprise scale application. CSI wanted to create an automated web-based tool for those people while making it 99.9% accurate.
The Privacy Solution
iRedact was created to help organizations hide sensitive information, accelerate their process, and send back accurate files.
Let’s Build Where The People Are
In our primary research, we found that the users that we are building for don’t have huge systems to integrate into, so we figured why not have a Dropbox for Redacted Docs. The user will be able to access a web-based platform that they can upload their documents and view their processed documents online.
What Was Found
During the initial interviews, we found that a lot more people have the same issue of speeding up their process. The initial testing of the interface allowed us to add in extra features like Custom tagging and folder organization.